Условия обслуживания

Terms of Service

Last updated: May 20, 2026

1. Overview

This website is operated by Rover & Oak ("we," "us," "our"). By accessing or using roveroak.com or purchasing our products, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced here.

If you do not agree with any part of these terms, please do not use this site.

2. Eligibility

You must be at least 18 years old and legally able to enter into contracts to place an order. By placing an order, you represent that you meet those requirements.

3. Products & availability

We do our best to display product details accurately, but colors, textures, and finishes on screen can differ slightly from the real item. We reserve the right to discontinue products, limit quantities, and correct pricing or description errors at any time, including after an order has been placed.

4. Orders & payment

When you place an order, you're making an offer to purchase. We reserve the right to accept or decline orders for any reason, including but not limited to product availability, errors in pricing or description, suspected fraud, or prior abuse of our policies. If we cancel an order after you've been charged, you'll receive a full refund.

Prices are shown in U.S. dollars and do not include taxes or shipping unless stated otherwise.

5. Shipping, returns & refunds

Shipping details are covered in our Shipping Policy. Returns, refunds, and remedies for defective or undelivered orders are covered in our Return & Refund Policy. All sales are final outside of the specific circumstances described in the Return & Refund Policy. We do not offer any product warranties or guarantees beyond what is set out in that policy.

6. Intellectual property

All content on this site — text, photography, logos, designs, and the Rover & Oak name — is owned by us or our licensors and protected by U.S. and international copyright and trademark law. You may not copy, reproduce, distribute, or use any of it for commercial purposes without written permission.

7. User-generated content

If you submit reviews, photos, or comments (including by tagging us on social media), you grant us a non-exclusive, royalty-free, worldwide license to use that content in marketing materials, on our website, and in our social channels, with credit where appropriate.

8. Prohibited uses

You agree not to use this site for any unlawful purpose, to transmit harmful code, attempt to breach security, scrape content in bulk, impersonate another person, or abuse our return and refund policy through fraudulent or repeated bad-faith claims.

9. Disclaimer of warranties

The site, its content, and our products are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We expressly disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Your sole remedies as a buyer of defective or undelivered goods are limited to those expressly set out in our Return & Refund Policy.

10. Limitation of liability

To the fullest extent permitted by law, Rover & Oak is not liable for any indirect, incidental, special, or consequential damages arising out of your use of this site or our products. Our total liability for any claim, regardless of the form of action, is limited to the amount you paid for the product in question.

11. Chargebacks & payment disputes

Customers agree to contact us before initiating a chargeback or payment dispute with their bank. Filing a chargeback for a reason outside of our Return & Refund Policy will be documented and disputed with full order and tracking records. We reserve the right to ban customers who file chargebacks outside of our policy from future purchases.

12. Governing law

These terms are governed by the laws of the United States and the state in which Rover & Oak is headquartered, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in that state.

13. Changes

We may update these terms from time to time. The "Last updated" date at the top reflects when. Your continued use of the site after changes are posted means you accept the revised terms.